Mortgage Arrears

Worried about your mortgage repayments? Talk to us.

If you are experiencing financial difficulties or are concerned that you may have difficulty meeting your mortgage repayments, please contact us as soon as possible.

We understand that circumstances can change. A change in income, an unexpected expense or a change in your personal circumstances can all put pressure on your household finances.

The sooner you speak to us, the sooner we can work with you to understand your situation and look at the options available.

How we can help

Palmerstown Credit Union has a Mortgage Arrears Resolution Process (MARP) in place to support members with a mortgage on their primary residence who are experiencing, or are at risk of experiencing, mortgage repayment difficulties.

MARP provides a clear process for assessing your circumstances and considering appropriate options based on your individual financial situation.

If you are worried about your mortgage repayments, please don't wait until you have missed a payment to contact us.

Contact our Team

Call: 087 064 1415 or 01 621 5418
Email: creditcontroller@palmerstowncu.ie
In person: Please call to arrange a meeting with a mortgage arrears support officer.

What you will need

As part of the process, we may ask you to complete a Standard Financial Statement (SFS).

The SFS helps us understand your overall financial circumstances, including your household income, expenditure, assets and financial commitments. This allows us to assess your circumstances and consider what options may be appropriate.

We've provided the key documents and information you may need below.

MARP Booklet

Our Mortgage Arrears Resolution Process booklet explains the MARP process, what you can expect from us and the steps involved if you are experiencing mortgage repayment difficulties.

View MARP Booklet

Standard Financial Statement (SFS)

The Standard Financial Statement allows you to provide us with details of your current household income, expenditure and overall financial circumstances.

View Standard Financial Statement

Help completing your SFS

The Central Bank of Ireland has produced a consumer guide to help mortgage borrowers complete the Standard Financial Statement.

View the Central Bank of Ireland Guide to Completing an SFS

Independent help and support

You can also access free and independent information and support from the following organisations:

MABS – Money Advice and Budgeting Service

MABS provides free, confidential and independent advice to people experiencing debt and money management difficulties

Abhaile

Abhaile provides free mortgage arrears support and advice to eligible borrowers who are in serious mortgage arrears and at risk of losing their home.

Insolvency Service of Ireland (ISI)
The Insolvency Service of Ireland provides information on the debt solutions available under Ireland's personal insolvency legislation and the processes involved.